If you need to
contact us for any reason, please do so by email; we have a
dedicated email team who will endeavour to answer your query within
2 working days. Contacting us by email ensures that you will get the
fastest response time we can offer to your query, as we usually have
an allocated member of the team who will be ‘on call’ via VPN access
out with office hours to respond to your emails. Contacting us by
email also allows for an electronic record for each ‘conversation’
to be held on file, which minimises any confusion or discrepancies
for ongoing conversations. Email is the most effective and efficient
way for Free Spirits Saddlery to handle your query due to the
virtual and technological nature of eCommerce.
Our office hours are: Monday – Friday
08:00 am – 16:00 pm (GMT)
‘On call’ hours are: Monday – Sunday
16:00 pm – 20:00 pm (GMT)
Your account
